01
Refusing is a feature
A bot that says “I don't know” and logs the question is more useful than one that invents a policy. We tuned for that on purpose, and we measure the refusal rate.
Company
Most support tickets were already answered.
Somewhere in your documentation sits the answer to the question a customer is about to ask. They will not find it, so they will email you instead, and you will answer it for the ninth time this week. ChatBrace exists to close that gap and to be honest about it when it cannot.
100 free messages · No card required
2026founded
EUinfrastructure
24designs, all free
3.9kbwidget
What we optimise for
Six decisions that shape everything else. They are on this page so you can hold us to them.
02
Charge for what costs money
Messages cost us money; rendering a design does not. So messages are metered and every one of the twenty-four designs is free on every plan, trial included.
03
Never go dark mid-period
Paid plans are never cut off for going over quota. A chatbot that goes silent during your busiest week costs you more than an overage line on an invoice.
04
Stay out of the way
The widget is 3.9kb gzipped against a 15kb budget our CI enforces. It loads on your site, so it behaves like a guest on someone else's page.
05
Show the numbers
Every message records its tokens, cache hit rate, latency and exact cost. If we can see it, you can see it.
06
Say it is an AI
Every design discloses it before the conversation starts, and it cannot be switched off. That is an obligation, not a preference.
Where we are honest about the limits
It is only as good as your writing
The model answers from the text you give it. Vague documentation produces vague answers, and out-of-date documentation produces confidently wrong ones. The unanswered-question log is there to make that visible quickly.
It is not a human
It will not read tone, spot an angry customer or make a judgement call on a refund. Give it the repeat questions and route the rest to a person — that is the split that actually works.