Pricing
You pay for messages.
Not for designs.
Messages are the only thing that actually costs us money, so they are the only thing we charge for. Every one of the 24 chatbox designs works on every plan, free trial included.
Free trial
Enough to know whether it actually answers your customers.
$0forever
- 100 messages, on the real model
- 1 chatbot
- 10,000 characters of knowledge
- All 24 designs
- Hosted playground
Stops at 100 messages. No card on file, so nothing to bill.
Starter
One site, one chatbot, live support that pays for itself.
$10/month
- 1,000 messages a month
- 1 chatbot
- 10,000 characters of knowledge
- All 24 designs + copyable source
- Conversation log and unanswered questions
- Email support
Over your quota? $4 per extra 1,000 messages. We email you at 80% first, and never cut you off mid-period.
- Most chosen
Growth
Multiple sites, more knowledge, and your name instead of ours.
$29/month
- 5,000 messages a month
- 3 chatbots
- 50,000 characters of knowledge
- No ChatBrace branding
- Custom fallback and tone
- Priority email support
Over your quota? $4 per extra 1,000 messages. We email you at 80% first, and never cut you off mid-period.
Pro
High volume, unlimited bots, and the full knowledge budget.
$79/month
- 20,000 messages a month
- Unlimited chatbots
- 150,000 characters of knowledge
- No ChatBrace branding
- Per-message cost and latency data
- Configurable retention windows
Over your quota? $4 per extra 1,000 messages. We email you at 80% first, and never cut you off mid-period.
Prices in USD. EU customers: VAT handled at checkout.
Enterprise
Volume, paperwork
and a person to call.
For teams past the point where a self-serve plan and a help article are enough.
Agencies and resellers: ask about white-label.
- Volume-negotiated message quota
- Multiple team members on one account
- Full white-label — no ChatBrace branding anywhere
- DPA, security review, custom retention windows
- Priority support with a response-time commitment
- Invoice or bank payment instead of card
- ○SSO / SAML — on the roadmap, no date promised
ChatBrace Mail Coming soon
Email from your own domain. In the same account.
An email API, broadcasts and inbound mail, opening a few accounts at a time while our sending reputation builds. Pricing is announced at launch — nothing on this page will change because of it.
- ○Email API: idempotent sends, scheduling, attachments, templates
- ○Your domain, one DNS record — DKIM signing handled
- ○Broadcasts and audiences, one-click unsubscribe
- ○Inbound email to your webhook
- ○Signed webhooks for every delivery event
- ○Suppression lists and analytics kept per account
FAQ
Questions we get
before the demo.
You paste it in. Documentation, policies, an FAQ, product notes — plain text, no formatting rules, no training step. Save it and the next answer already uses it. Starter holds 10,000 characters, Growth 50,000, Pro 150,000.
It says so rather than inventing an answer, using the fallback message you write. Every unanswered question lands in your dashboard, which is the fastest signal you'll get about what's missing from your own documentation.
The widget is 14kb gzipped and loads after your page is interactive, so it never competes with your own content. Our CI fails the build if it ever crosses 15kb. It renders inside a Shadow DOM, so it cannot inherit or leak styles.
No. Every design works on every plan, including the free trial — pick any one and deploy it. The paid feature is copying the source code of a design to use outside ChatBrace, which is available on six designs to anyone and on the rest to paid plans.
You do. Export or delete them whenever you like, and set a retention window so it happens automatically. We're a processor acting on your instructions — there's a DPA and a named sub-processor list, and EU data stays on EU infrastructure.
$4 per additional 1,000 messages, and we email you at 80% and 100% first. Paid plans are never cut off mid-period — a chatbot that goes silent during your busiest week is worse for you than an overage line is.